Terms of service

Effective Date: 16/03/2026

Welcome to QueenQuarters. These Terms and Conditions outline the rules and regulations for the use of the QueenQuarters website and services. By accessing or using our website, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. Introduction

QueenQuarters is an online fashion brand that specializes in women’s kurtis and ethnic wear. Our website allows customers to browse products, place orders, and receive high-quality clothing directly from our manufacturing unit.

These Terms and Conditions govern your use of our website, services, and any purchases made through our platform.

By accessing the website or placing an order, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

2. Use of the Website

By using our website, you agree to use it only for lawful purposes. You must not use the website in a way that could damage, disable, or impair the website or interfere with any other user’s experience.

You agree not to:

  • Use the website for fraudulent purposes

  • Attempt to gain unauthorized access to our systems

  • Upload or distribute malicious software or viruses

  • Copy, distribute, or exploit website content without permission

We reserve the right to restrict or terminate access to users who violate these terms.

3. Products and Services

QueenQuarters offers women’s kurtis and ethnic wear through its online store.

We strive to ensure that all product descriptions, images, prices, and availability information displayed on the website are accurate and up to date. However, we cannot guarantee that all information is completely error-free.

Product images are provided for illustrative purposes. Actual product colors may slightly vary due to lighting conditions, photography, or device screen settings.

QueenQuarters reserves the right to modify, discontinue, or update products without prior notice.

4. Pricing and Payments

All prices listed on our website are displayed in Indian Rupees (INR) unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

Payments for orders must be made through the payment methods available on the website, which may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (if available)

All online payments are processed through secure payment gateways to ensure the safety of customer information.

QueenQuarters does not store your payment details on its servers.

5. Order Acceptance and Cancellation

When you place an order on our website, you will receive an order confirmation email or message.

However, this confirmation does not guarantee acceptance of the order. QueenQuarters reserves the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspicious or fraudulent activity

If your order is canceled after payment has been processed, the refund will be issued according to our refund policy.

Customers may also request order cancellation before the product has been shipped.

6. Shipping and Delivery

QueenQuarters aims to deliver products to customers in a timely manner.

Delivery times may vary depending on:

  • Customer location

  • Product availability

  • Courier service delays

  • Weather or logistical conditions

While we strive to meet estimated delivery timelines, QueenQuarters is not responsible for delays caused by third-party shipping providers.

Customers are responsible for providing accurate shipping information when placing orders.

QueenQuarters will not be liable for delivery issues caused by incorrect or incomplete addresses.

7. Returns and Refunds

QueenQuarters aims to ensure customer satisfaction with every purchase.

If you receive a defective, damaged, or incorrect product, you may contact our customer support within the specified return period.

Returned products must meet the following conditions:

  • The product must be unused and unworn

  • Original tags and packaging must be intact

  • The return request must be submitted within the allowed time frame

Once the returned item is inspected and approved, the refund will be processed according to our refund policy.

Refund processing times may vary depending on the payment method used during purchase.

8. Intellectual Property

All content on the QueenQuarters website, including but not limited to:

  • Logos

  • Images

  • Graphics

  • Text

  • Product designs

  • Website layout

is the property of QueenQuarters and is protected by intellectual property laws.

Users are not permitted to copy, reproduce, distribute, or modify any website content without written permission from QueenQuarters.

Unauthorized use of our intellectual property may result in legal action.

9. User Accounts

Customers may have the option to create an account on our website to manage orders and save personal details.

When creating an account, users must provide accurate and complete information.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts.

QueenQuarters reserves the right to suspend or terminate accounts that are found to violate our terms or engage in fraudulent activities.

10. Limitation of Liability

QueenQuarters will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.

While we strive to ensure the accuracy and availability of website content, we do not guarantee that the website will always be free from errors, interruptions, or technical issues.

Customers use the website at their own risk.

11. Third-Party Services

Our website may include links to third-party websites or services, such as payment gateways or courier services.

These third-party platforms operate independently and have their own terms and privacy policies.

QueenQuarters is not responsible for the practices, policies, or content of third-party services.

Users are encouraged to review the terms and privacy policies of these external services before interacting with them.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the QueenQuarters website, you agree to the terms described in our Privacy Policy.

13. Changes to Terms and Conditions

QueenQuarters reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Changes will be posted on this page along with the updated effective date.

By continuing to use the website after changes are made, you accept the revised Terms and Conditions.

We encourage users to review this page periodically.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the QueenQuarters website or services shall be subject to the jurisdiction of courts located in Surat, Gujarat.

15. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us using the information below:

QueenQuarters

Address: Surat, Gujarat, India
Phone: +91 90333 32437
Email: queenquarters@gmail.com