Refund policy

Effective Date: 16/03/2026

At QueenQuarters, customer satisfaction is very important to us. We aim to provide high-quality women’s kurtis and ethnic wear through our online store. However, if you are not completely satisfied with your purchase, we are here to help.

This Refund and Return Policy outlines the terms and conditions under which products purchased from QueenQuarters may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Overview

QueenQuarters strives to ensure that every product delivered meets our quality standards. Each item is carefully inspected before shipping. However, in rare situations where customers receive a damaged, defective, or incorrect product, we provide return or refund options according to this policy.

Customers are encouraged to carefully read this policy before placing an order.

2. Return Eligibility

Customers may request a return under the following conditions:

  • The product received is damaged or defective

  • The product received is incorrect or different from the order placed

  • The product has a manufacturing defect

  • The product was damaged during shipping

To qualify for a return, the following conditions must be met:

  • The return request must be made within 48 hours of receiving the order

  • The product must be unused, unwashed, and unworn

  • The product must be returned with original tags and packaging intact

  • Proof of purchase (order confirmation or invoice) must be provided

QueenQuarters reserves the right to reject returns that do not meet the above conditions.

3. Non-Returnable Items

Certain products may not be eligible for returns or refunds.

Items that may not be returned include:

  • Products that have been used, washed, or damaged by the customer

  • Products without original packaging or tags

  • Products purchased during special sales, clearance sales, or promotional offers

  • Items returned after the allowed return period

These restrictions are necessary to maintain product quality and hygiene standards.

4. Return Request Process

If you wish to return a product, please follow the steps below:

Step 1: Contact Customer Support

Customers must contact our support team within 48 hours of delivery by sending an email to:

queenquarters@gmail.com

Please include the following details:

  • Order Number

  • Name used during purchase

  • Contact number

  • Clear images of the product

  • Description of the issue

Step 2: Verification

Our team will review the request and verify the issue. If the request meets our return eligibility criteria, the return request will be approved.

Step 3: Return Instructions

Once approved, customers will receive instructions regarding how to return the product.

Step 4: Product Inspection

After we receive the returned item, our team will inspect the product to confirm the reported issue.

If the return is approved after inspection, the refund or exchange will be processed accordingly.

5. Exchange Policy

QueenQuarters may offer exchanges for eligible products in cases such as:

  • Incorrect size received

  • Damaged product

  • Defective item

  • Incorrect product delivered

Customers requesting an exchange must follow the same return request procedure.

If the requested product is available in stock, we will ship the replacement item after the returned product is received and approved.

If the replacement product is not available, the customer may choose between:

  • A refund

  • Store credit (if applicable)

6. Refund Policy

Refunds will be processed only after the returned product is received and inspected by our team.

Refunds may be issued in the following situations:

  • Damaged product received

  • Incorrect product delivered

  • Manufacturing defect

  • Approved order cancellation before shipment

Refunds will be processed using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another suitable method.

7. Refund Processing Time

Once the refund request is approved, the refund will be processed within 7 to 10 business days.

The actual time required for the refund to reflect in the customer's account may vary depending on the payment provider or bank processing time.

QueenQuarters is not responsible for delays caused by banks or payment gateways.

8. Shipping Charges for Returns

Shipping charges for returns may vary depending on the reason for the return.

If the return is due to our mistake

If the customer receives:

  • A damaged product

  • A defective product

  • An incorrect item

QueenQuarters will cover the return shipping costs.

If the return is due to customer preference

If the return request is made due to reasons such as:

  • Change of mind

  • Ordering the wrong size

  • Personal preference

The customer may be responsible for the return shipping charges.

9. Order Cancellation Policy

Customers may cancel an order before it has been shipped.

Once an order has been shipped, it may not be possible to cancel it. In such cases, customers must follow the return request process after receiving the product.

QueenQuarters reserves the right to cancel orders under certain circumstances, including:

  • Product unavailability

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect pricing or technical errors

If an order is canceled by us after payment has been made, the full refund will be processed.

10. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Customers must provide clear photographs showing:

  • The damaged area of the product

  • The packaging

  • The shipping label

This information helps us investigate the issue and provide a faster resolution.

Failure to report such issues within the allowed time period may result in the return request being declined.

11. Quality Assurance

At QueenQuarters, every product goes through strict quality checks before it is shipped to customers.

However, due to the nature of online shopping and logistics handling, minor variations or damages during shipping may occasionally occur.

We are committed to resolving such issues quickly and ensuring customer satisfaction.

12. Product Color Variation

Please note that slight color differences may occur between product images displayed on the website and the actual product.

These variations may be caused by:

  • Lighting during photography

  • Screen resolution and display settings

  • Device differences

Such minor color variations are not considered defects and may not qualify for returns or refunds.

13. Fraud Prevention

QueenQuarters reserves the right to refuse returns or refunds in cases where fraudulent or suspicious activity is suspected.

Customers who repeatedly misuse the return policy may be restricted from making future purchases.

14. Policy Updates

QueenQuarters reserves the right to update or modify this Refund and Return Policy at any time without prior notice.

Any changes will be published on this page with the updated effective date.

Customers are encouraged to review this policy periodically before placing orders.

15. Contact Information

If you have any questions or concerns regarding this Refund and Return Policy, please contact us using the details below:

QueenQuarters

Address: Surat, Gujarat, India
Phone: +91 90333 32437
Email: queenquarters@gmail.com