Refund policy

Return, Refund & Exchange Policy

Effective Date: 16/03/2026

At QueenQuarters, customer satisfaction is very important to us. We aim to provide high-quality women’s kurtis and ethnic wear through our online store. However, if you are not completely satisfied with your purchase, we are here to help.

This Return, Refund & Exchange Policy outlines the terms and conditions under which products purchased from QueenQuarters may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms and conditions mentioned in this policy.

1. Overview

QueenQuarters strives to ensure that every product delivered to our customers meets our quality standards. Each item is carefully inspected before shipping.

However, in rare situations where a customer receives a damaged, defective, or incorrect product, we provide return, exchange, or refund options subject to the terms of this policy.

Customers are encouraged to carefully read this policy before placing an order.

2. Return Eligibility

Customers may request a return under the following circumstances:

  • The product received is damaged or defective

  • The product received is incorrect or different from the order placed

  • The product has a manufacturing defect

  • The product was damaged during shipping

To qualify for a return, the following conditions must be met:

  • The return request must be made within 48 hours of receiving the order.

  • The product must be unused, unwashed, unworn, and in its original condition.

  • The product must be returned with original tags and packaging intact.

  • Proof of purchase, such as the order confirmation or invoice, must be provided.

  • Customers may be required to provide clear photographs or videos of the product and packaging for verification.

QueenQuarters reserves the right to reject a return request if the product does not meet the applicable return conditions.

3. Non-Returnable Items

The following products are not eligible for return or refund:

  • Products that have been used or washed

  • Products returned without the original tags

  • Products that have been damaged by the customer

  • Products that have been altered, modified, or improperly handled by the customer

  • Products returned without the original packaging, where applicable

  • Products returned after the applicable return period

  • Sale or clearance items, where applicable

These restrictions are necessary to maintain product quality and hygiene standards.

4. Return Request Process

If you wish to return a product, please follow the steps below:

Step 1: Contact Customer Support

Customers must contact our support team within 48 hours of delivery by sending an email to:

queenquarters@gmail.com

Please include the following details:

  • Order Number

  • Name used during purchase

  • Contact Number

  • Clear photographs of the product

  • Clear photographs of the packaging and shipping label, if applicable

  • Description of the issue

Step 2: Verification

Our team will review the return request and verify the issue based on the information provided.

If the request meets our return eligibility criteria, the return request will be approved.

Step 3: Return Instructions

Once the return request is approved, customers will receive instructions regarding the return process and shipping.

Customers must follow the return instructions provided by QueenQuarters.

Step 4: Product Inspection

Once the returned product is received, our team will inspect the product to confirm the reported issue and verify that the product meets the return conditions.

If the return is approved after inspection, the applicable refund or exchange will be processed.

5. Exchange Policy

QueenQuarters accepts exchange requests for eligible products subject to the terms and conditions mentioned below.

Exchange Eligibility

  • Customers may request an exchange within 2 days of receiving the product.

  • The product must be unused, unwashed, unworn, and in its original condition.

  • The product must have all original tags and packaging intact.

  • Exchange requests may be accepted in cases such as:

    • Size issues

    • Wrong product received

    • Damaged or defective product, subject to verification

Exchange Conditions

  • Exchange will generally be provided for the same product in another available size or variant.

  • Exchange is subject to product and size/variant availability.

  • If the requested size or variant is not available, QueenQuarters may offer the customer an alternative product or a refund, as applicable.

  • Products that have been used, washed, damaged by the customer, altered, or returned without original tags will not be eligible for exchange.

  • Customers must follow the exchange request process and provide the required order details and supporting photographs, where applicable.

  • Exchange requests must be submitted within 7 days of delivery. Requests received after this period may not be accepted.

Exchange Shipping Charges

Exchange pickup and delivery charges will be handled according to the applicable shipping policy of QueenQuarters.

Where applicable, exchange shipping may be provided free of charge for eligible cases such as a wrong product or verified product defect.

For exchanges requested due to size issues or customer preference, applicable shipping charges may be payable by the customer.

The applicable exchange shipping charges, if any, will be communicated to the customer at the time of processing the exchange request.

6. Refund Policy

Refunds will be processed only after the returned product has been received and inspected by our team.

Refunds may be issued in the following situations:

  • Damaged product received

  • Incorrect product delivered

  • Manufacturing defect

  • Approved order cancellation before shipment

  • Approved return where an exchange or replacement is not available

  • Other return cases approved by QueenQuarters under this policy

Once the return has been approved:

  • The refund will generally be processed using the original payment method, wherever applicable.

  • The refund will generally be credited within 2 working days after the refund has been processed.

  • For Cash on Delivery (COD) orders, the refund may be issued through bank account transfer or UPI.

  • The actual time required for the refund to reflect in the customer's account may vary depending on the bank, payment gateway, or financial service provider.

QueenQuarters is not responsible for delays caused by banks, payment gateways, or other financial service providers.

7. Refund Processing Time

Once the returned product has been received, inspected, and the refund has been approved, the refund will generally be processed within 2 working days.

The time taken for the amount to reflect in the customer's bank account, card, UPI account, or other payment method may vary depending on the respective payment provider or bank.

Customers are advised to contact their bank or payment provider if the refund does not reflect within the expected processing period.

8. Shipping Charges for Returns and Exchanges

Shipping charges may vary depending on the reason for the return or exchange.

If the issue is caused by QueenQuarters

If the customer receives:

  • A damaged product

  • A defective product

  • An incorrect product

QueenQuarters may cover the applicable return or exchange shipping costs, subject to verification and approval.

If the request is due to customer preference

For requests related to:

  • Size issues

  • Change of mind

  • Personal preference

  • Other customer-related reasons

The customer may be responsible for the applicable return or exchange shipping charges.

Any applicable shipping charges will be communicated to the customer before processing the return or exchange.

9. Order Cancellation Policy

Customers may request cancellation of an order before it has been shipped.

Once an order has been shipped, it may not be possible to cancel the order. In such cases, customers may need to follow the applicable return process after receiving the product.

QueenQuarters reserves the right to cancel orders under certain circumstances, including:

  • Product unavailability

  • Payment issues

  • Suspected fraudulent or suspicious activity

  • Incorrect pricing

  • Technical errors

  • Other operational circumstances

If an order is canceled by QueenQuarters after payment has been successfully received, the applicable refund will be processed.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Customers may be required to provide clear photographs showing:

  • The damaged or defective area of the product

  • The complete product

  • The original packaging

  • The shipping label

  • Any visible damage to the outer packaging

This information helps us investigate the issue and provide a faster resolution.

Failure to report a damaged, defective, or incorrect product within the specified period may result in the return or refund request being declined.

11. Quality Assurance

At QueenQuarters, every product goes through quality checks before it is shipped to customers.

However, due to the nature of online shopping, manufacturing processes, photography, and logistics handling, minor variations may occasionally occur.

We are committed to resolving genuine product-related issues fairly and providing an appropriate resolution in accordance with this policy.

12. Product Color Variation

Please note that slight color differences may occur between the product images displayed on our website and the actual product received.

These variations may be caused by:

  • Lighting conditions during photography

  • Screen brightness and resolution

  • Device display settings

  • Different screens and devices

Minor color variations that result from photography or display settings are not considered product defects and may not qualify for a return, exchange, or refund.

13. Fraud Prevention and Policy Misuse

QueenQuarters reserves the right to refuse a return, exchange, or refund request where fraudulent, abusive, or suspicious activity is identified.

Customers who repeatedly misuse the return, exchange, or refund policy may be restricted from making future purchases.

Any such decision will be made based on the circumstances of the individual case.

14. Policy Updates

QueenQuarters reserves the right to update or modify this Return, Refund & Exchange Policy at any time without prior notice.

Any changes to this policy will be published on this page with the updated effective date.

Customers are encouraged to review this policy periodically before placing an order.

15. Contact Information

If you have any questions, concerns, or requests regarding this Return, Refund & Exchange Policy, please contact us using the details below:

QueenQuarters

Address: Surat, Gujarat, India
Phone: +91 90333 32437
Email: queenquarters@gmail.com