Shipping policy

Effective Date: 16/03/2026

Thank you for shopping with QueenQuarters. We are committed to delivering high-quality women’s kurtis and ethnic wear to our customers in a safe and timely manner. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

By placing an order on the QueenQuarters website, you agree to the terms outlined in this Shipping Policy.

1. Overview

QueenQuarters operates as an online store offering women’s kurtis and ethnic fashion directly from our manufacturing unit. We aim to provide a smooth and reliable shipping experience for our customers.

Our shipping process includes order confirmation, product preparation, packaging, dispatch, and final delivery through trusted courier partners.

While we make every effort to ensure timely delivery, shipping timelines may vary depending on factors such as customer location, courier service availability, and external circumstances.

2. Order Processing Time

Once an order is successfully placed on the QueenQuarters website, it goes through a processing stage before shipment.

The order processing stage typically includes:

  • Order verification

  • Payment confirmation

  • Product quality inspection

  • Secure packaging

  • Dispatch preparation

Orders are generally processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Customers will receive a confirmation message or email once the order has been successfully placed and accepted by our system.

3. Shipping Locations

QueenQuarters currently delivers products across India.

We strive to ensure that our products reach customers in both metropolitan cities and smaller towns across the country.

However, delivery availability may depend on the service coverage of our courier partners. In rare cases where delivery is not possible to a specific location, our team will contact the customer to provide alternative solutions.

4. Estimated Delivery Time

Delivery timelines may vary depending on the customer's location.

Estimated delivery times are as follows:

  • Metro Cities: 3 to 5 business days

  • Tier 2 Cities: 4 to 7 business days

  • Remote Areas: 5 to 10 business days

These timelines are estimates and may vary depending on courier operations, logistics conditions, or unforeseen delays.

QueenQuarters works with trusted courier services to ensure safe and efficient delivery.

5. Shipping Charges

Shipping charges may vary depending on factors such as delivery location, order value, and ongoing promotional offers.

In some cases, QueenQuarters may offer free shipping on orders above a certain value as part of promotional campaigns.

If shipping charges apply, they will be clearly displayed during the checkout process before the order is confirmed.

Customers are responsible for reviewing the final order amount, including shipping charges, before completing the payment.

6. Order Tracking

Once an order has been shipped, customers will receive a tracking number via email, SMS, or WhatsApp.

The tracking number allows customers to monitor the progress of their shipment through the courier service website.

Tracking information may take up to 24 hours to update after the order has been dispatched.

Customers can use the tracking details to view the current shipping status and estimated delivery date.

7. Packaging and Product Safety

At QueenQuarters, we take extra care to ensure that all products are securely packaged before shipping.

Each item goes through a quality check before being packed. Our packaging process is designed to protect the product during transit and maintain its condition until it reaches the customer.

Packaging materials may include:

  • Protective wrapping

  • Secure outer packaging

  • Product tags and labels

We aim to ensure that every order arrives in excellent condition.

8. Delivery Attempts

Courier partners typically make multiple delivery attempts if the customer is unavailable at the delivery address during the first attempt.

If delivery cannot be completed after multiple attempts, the package may be returned to our warehouse.

In such cases, customers may need to contact our support team to arrange re-shipment, which may involve additional shipping charges.

To avoid delivery issues, customers are advised to provide accurate shipping details and ensure availability at the delivery address.

9. Incorrect Shipping Address

Customers are responsible for providing correct and complete shipping information when placing an order.

If an incorrect address is provided, it may lead to delivery delays or failed delivery attempts.

QueenQuarters will not be responsible for lost shipments or delivery issues caused by incorrect or incomplete address details provided by the customer.

If you notice an error in the shipping address after placing an order, please contact us immediately so we can attempt to update the details before dispatch.

10. Delayed Shipments

Although we aim to deliver orders within the estimated timelines, certain factors may cause delays, including:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation issues

  • High order volume during sales or festivals

In such situations, we appreciate your patience and understanding.

QueenQuarters will make every effort to keep customers informed about any significant shipping delays.

11. Damaged Packages During Delivery

If a package appears damaged during delivery, customers are advised to take the following steps:

  1. Inspect the package before accepting it from the courier.

  2. If the package appears severely damaged, you may refuse delivery.

  3. Contact QueenQuarters customer support immediately with photos of the damaged package.

Our support team will review the issue and assist with replacement or resolution according to our Refund and Return Policy.

12. Lost or Missing Packages

In rare cases, shipments may be delayed or lost during transit.

If your tracking information shows no updates for an extended period or if the package is marked as delivered but not received, please contact our customer support team.

We will coordinate with the courier service to investigate the issue and provide an appropriate resolution.

13. Cash on Delivery (COD) Orders

QueenQuarters may offer Cash on Delivery (COD) as a payment option depending on location and order value.

For COD orders:

  • Customers must pay the full order amount to the courier at the time of delivery.

  • Customers are encouraged to keep the exact amount ready to ensure a smooth delivery process.

QueenQuarters reserves the right to restrict COD availability in certain regions or for specific orders.

14. Multiple Orders

If customers place multiple orders separately, each order may be shipped individually depending on product availability and order processing.

In some cases, multiple items from the same order may be shipped separately if they are stored in different warehouses or become available at different times.

Customers will receive separate tracking details for each shipment if applicable.

15. International Shipping

Currently, QueenQuarters primarily ships within India.

International shipping may be introduced in the future as our brand expands. Any updates regarding international shipping availability will be announced on our website.

16. Policy Updates

QueenQuarters reserves the right to modify or update this Shipping Policy at any time.

Any changes will be posted on this page along with the updated effective date.

Customers are encouraged to review this policy periodically to stay informed about our shipping procedures.

17. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us using the details below:

QueenQuarters

Address: Surat, Gujarat, India
Phone: +91 90333 32437
Email: queenquarters@gmail.com